Introduction
The Amino H-series devices may display error messages when encountering issues related to network connectivity, server communication, or SSL/TLS certificates.
This article provides a reference list of network and SSL error codes, their meanings, and recommended actions to help identify and resolve common issues.
Prerequisites
This article assumes that you have an Amino H-Series device and are experiencing a network or SSL-related error.
Summary
Network error codes
The following error codes are related to network connectivity, server availability, DNS resolution, and communication protocols.
| Error Code | Description | Recommended Action |
|---|---|---|
| NETWORK_1 | An unknown error has occurred. | Try again later or contact Amino Support if the issue persists. |
| NETWORK_10 | The URL uses an unsupported protocol or is incorrectly formatted. | Verify the URL and ensure it uses a supported protocol. |
| NETWORK_11 | The SSL/TLS handshake failed due to a possible protocol or encryption incompatibility. | Verify the server's SSL/TLS configuration. |
| NETWORK_2A | The server address is unreachable due to possible network issues or server downtime. | Check network connectivity and server availability. |
| NETWORK_2B | The device appears to be disconnected from the internet. | Verify the network connection or contact your Internet Service Provider. |
| NETWORK_2C | The server or proxy hostname could not be resolved. | Verify the hostname and DNS configuration. |
SSL Error Codes
The following error codes are related to SSL/TLS certificates and secure connections.
| Error Code | Description | Recommended Action |
|---|---|---|
| SSL_11 | The required client certificate or private key is not configured. | Verify the certificate and key configuration in the device INI settings. |
| SSL_2 | The domain name does not match the SSL certificate. | Verify the URL and server certificate. |
| SSL_3 | The SSL certificate is not trusted. | Verify the certificate chain and trusted Certificate Authorities. |
| SSL_4 | The SSL certificate has an invalid date. | Check the device date and time and the certificate validity period. |
| SSL_5 | The SSL certificate is invalid. | Verify the certificate configuration or contact the server administrator. |
If the issue persists after following the recommended actions, contact Amino Support and provide the error code, device firmware version, a brief description of the issue, and relevant device logs, if available.