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Orchestrate Connectivity Test

Cirineu Mpiana
  • Updated

Introduction

This article will introduce the Connectivity Test function in H-Series.

The Connectivity Test aims to show the connection status between the H-Series and Orchestrate servers.

 

Prerequisites

This article assumes you have an Amino media player (running the firmware 25.6.2420 or above) and an Orchestrate account.

 

Summary

How to launch the Connectivity Test

1. Press the "Menu" button on your remote control and select the "Network" option.

Network H200.png

 

2. Scroll down and choose the option "Orchestrate Connectivity Test".

Teste.png

 

3. The connectivity test will be carried out automatically and if everything is correctly configured, all fields (DNS, Gateway, Configuration, and Remote Control) will pass from "Running" to "Passed".

teste feito.png

 

Detailed Report Option

After the test is concluded, you can choose this option to obtain more detailed information regarding the test performed, such as Local Access, Configuration, Remote Control, and Diagnostics.

 

The Local Access will show you the results on the H-Series Network, such as the Network port, DNS, and Gateway.

3.png

 

In Configuration, it shows the connection status of the Manage Server.

Server.png

 

In the Remote Control tab, it will show the connection status of the Resolve Server.

remote.png

 

The Diagnostics tab will display a more extensive and detailed view of the Orchestrate DNS/IP.

Last.png

 

You can also check the ports associated with the service.

image (7).png

 

Troubleshooting

There may be cases where the Connectivity Test fails, as shown in the screen below.

Error test.png

 

1. Orchestrate Network Requirements

In some cases, it is related to the ports, required to run the services, not being opened in your local network's firewall.

You can follow this article to validate which ports must be allowed to traffic.

 

2. Configuration Source

Check what is the current Configuration Source by pressing the Menu button on your remote control, entering the Information menu tab, and then Configuration Source, you will see a similar screen indicating what is the source of your current configuration.

 

Possible Source states are:

  • Orchestrate - The device is configured through the Orchestrate Platform
  • USB - The device is configured through a USB stick
  • DHCP - The device is configured through a DHCP VCI server
  • None - After a Factory Reset when the device cannot contact Orchestrate and does not have any kind of configuration

 

3. Resolve Module Configuration

For Premium Orchestrate accounts, the Resolve server parameter is not set up correctly if the Remote Control shows as failed.

Please ensure this is enabled in the Orchestrate's Group details:

ensight.redirect_server=ensight-cmd.aminoengage.com

 

References 

None

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