Introduction
A Bug Report contains detailed system logs, app activity, and device information to help diagnose and resolve issues effectively.
Prerequisites
This article assumes that you own an H-Series media player containing the 25.6.2420.10R firmware or above, USB storage and you have a basic understanding of the Amino Orchestrate platform.
In This Article
Generate a Bug Report using Orchestrate
Generate a Bug Report using the Remote Control
Summary
Generate a Bug Report using Orchestrate
1. Select the device you wish to generate the Bug Report.
For that, access the Manage Module and go to:
Device -> Device List -> Select the desired serial number
2. On the top of the screen, select Start Remote Screen.
3. Accept the connection by pressing HERE.
4. Press the button Generate Bug Report on the top of the screen.
The Bug report will be generated in the H200 after approximately 1 minute.
5. Select the Bug Report from the dropdown menu.
6. Press the button Download Bug Report to start downloading.
You should now have the file downloaded to your computer.
Generate a Bug Report using the Remote Control
1. Open the Amino Settings Menu by pressing the 'Menu' button on the remote control, go to System, Developer Options, Bug Reports, and select Generate Bug Report.
2. The Bug Report will be generated in approximately 1 minute.
3. Insert the USB storage and select the Bug Report to start the file transfer.
4. Once the file transfer is completed you will see the screen below.
5. Select Eject USB to safely remove the USB storage and you are ready to go.
References
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